Application Support Analyst
- Hiring Organisation
- Broster Buchanan
- Location
- Romford, Essex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs). Escalate issues appropriately and follow established incident management and escalation procedures. Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities. Create, update … support product improvements. Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance. Utilise help desk, ticketing, and case management tools to manage support workload. Support configuration, updates, and usage queries relating to internal platforms and operational systems. Requirements: Strong understanding of software, operating ...