Senior Client Services Manager
Exeter, Devon, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
BT Group
innovation. What You'll be Doing: Develop and execute BT's service and delivery strategy for the South West Police forces, aligning with customer goals and collaborating with senior management to set overall client services strategy. Oversee the operational aspects of service delivery within the vertical, empowering the team to manage escalations, and ensuring prompt resolution of issues while … service delivery within the vertical, including cost-to-serve analysis, budget allocation, and accountability for revenue targets and cost reduction initiatives. Lead processes aligned with the group including change management, service governance and assurance, risk and data management. Operate as an SME within own field of expertise, managing commercial and operational aspects of bids on managed service opportunities … and compliance policies and procedures within service/solution operation scope, ensuring compliance to internal and external regulations. Lead the implementation of continuous improvement opportunities to improve the service management team processes, such as first-time fix rates through better process, technology and management. Demonstrate ability to lead and motivate a team effectively, fostering a culture of excellence, collaboration More ❯
Employment Type: Permanent
Salary: GBP Annual
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