2 of 2 Remote/Hybrid ITSM Jobs in Exeter

issues. Perform root cause analysis and implement long-term solutions to prevent recurring issues. Manage and update service tickets within the IT Service Management (ITSM) platform. Ensure incidents and requests are resolved within agreed Service Level Agreements (SLAs). Provide remote and on-site support across Pennon Group locations. Build … user technologies. Strong analytical and problem-solving skills with experience resolving complex technical issues. Experience working within ITIL-aligned support environments. Experience using ITSM platforms to manage incidents and service requests. Strong interpersonal and communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Ability ...

vision and strategy for service management, ensuring processes are owned and maturing Lead a team, ensuring adequate resources and capacity Represent the IT service management function at a senior level Act as an escalation point for business stakeholders Experience Requirements ITIL qualified Contract management experience Experience of managing budgets ...