Senior Support Services Agent
- Hiring Organisation
- FBI &TMT
- Location
- Farnborough, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
Team Leads for operational decision or escalations Applying advanced troubleshooting skills across on-prem and cloud-based infrastructure (Active Directory, Azure AD, Microsoft 365, Windows, iOS and VPN) Essential experience of the Senior Support Services Agent: Extensive experience working in a service desk or IT support environment Proven ability … coach or mentor junior colleagues A strong working knowledge of Microsoft Windows 11/12, Microsoft 365, Teams, SharePoint Good experience with Active Directory/Azure AD user management, mobile device management (Intune) Previous experience VPN and MFA troubleshooting Prior experience showing Essential qualifications ...