7 of 7 Problem Management Jobs in Farnborough

like a role which enables you to identify and resolve repeat issues to ensure BAE Systems' employees receive an efficient IT service? You will be responsible for governing all problem management delivery, including Command Centre performance, to ensure Problem Management Service Levels and Key Performance Indicators are met. You will be ensuring both proactive and reactive … problems are raised, route cause identified, and process, tooling and technology fixes are successfully implemented. Role Responsibilities: Not limited to Govern the problem management activity for all suppliers Verify and monitor problem management SLAs & KPIs Provide escalation route for failing and poorly trending SLAs & KPIs Govern and manage Proactive and Reactive Problems to prevent or remediate … failures and delays Perform high level analysis of incidents & other data sources to identify areas for focus and potential problem tickets Attend Daily, Weekly and Monthly Service Reviews representing Problem Management Communicate Problem Management performance to the wider organisation Lead detailed SRT calls and actions for high priority problems driving out permanent resolution Maintain process More ❯

ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement … Serve as the main point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess … the IT service delivery process and implement improvements that enhance efficiency, effectiveness, and customer satisfaction. Lead root cause analysis for service delivery issues and define corrective actions. Change Management: Ensure that changes to the IT environment are implemented smoothly with minimal disruption to service. Oversee the change management process, ensuring compliance with Defence sector standards. Compliance and Governance More ❯

trusted by major government agencies, communications providers, and systems integrators globally. Job Description: An experienced Infrastructure Security Engineer is sought for a hands-on role responsible for installation, maintenance, problem management, testing, and documenting the company's portfolio of infrastructure supporting intelligence products. The role focuses on VMware and Windows Server infrastructure and provides opportunities to branch into … for all PCs and Windows Servers in customer environments. Deploy and configure suitable anti-virus solutions for all servers and workstations. Deploy, configure, and maintain Security Information and Event Management (SIEM) solutions. Document and provide knowledge transfer across multiple groups internally and externally. Assist customers with hardware and software upgrades. Act as the interface for New Infrastructure Introduction. Help More ❯

and systems integrators globally. Position: Infrastructure Engineer Location: Farnborough (Hampshire) Office, UK (Hybrid) Job Description: SS8 is seeking a hands-on experienced Infrastructure Engineer with expertise in installation, maintenance, problem management, testing, and documenting SS8's infrastructure supporting Intelligence products. The role primarily focuses on VMware and Windows Server infrastructure but also offers opportunities to work with Linux More ❯

Farnborough (Hampshire) UK Office (Hybrid) Job Description: A leading company in lawful and location intelligence is looking for a Senior Services Engineer with hands-on experience in installation, maintenance, problem management, testing, and documenting the company's portfolio of infrastructure supporting intelligence products. The role focuses on integrating the company's product set within telecommunication and law enforcement More ❯

Farnborough (Hampshire) UK Office (Hybrid) Job Description: A leading company in lawful and location intelligence is looking for a Senior Services Engineer with hands-on experience in installation, maintenance, problem management, testing, and documenting the company's portfolio of infrastructure supporting intelligence products. The role focuses on integrating the company's product set within telecommunication and law enforcement More ❯

Location: Farnborough (Hampshire) UK Office (Hybrid) Job Description: A leading company in lawful and location intelligence is looking for a Principal Engineer with hands-on experience in installation, maintenance, problem management, testing, and documenting the company's portfolio of infrastructure supporting intelligence products. The role focuses on integrating the company's product set within telecommunication and law enforcement More ❯