Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess the IT service delivery process and implement improvements that enhance efficiency, effectiveness, and customer satisfaction. Lead rootcauseanalysis for service delivery issues and define corrective actions. Change Management: Ensure that changes to the IT environment are implemented smoothly with minimal disruption to service. More ❯
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Queen Square Recruitment Limited
part of a microservices architecture. Collaborate with cross-functional teams to refine requirements, define technical solutions, and complete code reviews. Support production systems by diagnosing and resolving issues, conducting rootcauseanalysis, and delivering timely fixes. Contribute to Agile ceremonies and work independently from user stories or specifications. Create and maintain documentation in JIRA and Confluence. Work More ❯
Farnborough, Hampshire, England, United Kingdom Hybrid / WFH Options
Sopra Steria
consistent, repeatable and scalable. Provisioning, managing and optimising infrastructure. Maintaining observability of the platform. Responding to alerts and incidents to ensure the availability of systems, interoperability and applications. Completing rootcause analysis. Continually improving systems and processes to improve the efficiency of the service. Participating in change management and capacity planning activities. What you will bring: Strong Windows More ❯