2 of 2 Microsoft 365 Jobs in Gateshead

issues Managing major incidents from investigation through to resolution Supporting customer infrastructure projects and deployments Providing guidance and mentoring to support engineers Working across Microsoft 365, Azure, Exchange, virtualisation, networking, and security technologies Producing technical documentation and knowledge articles Contributing to continuous service improvement initiatives Essential Skills … Strong experience within a Managed Services Provider (MSP) Expertise supporting Microsoft infrastructure technologies Knowledge of Azure, Microsoft 365, Exchange, networking, and firewalls Experience with virtualisation platforms Strong customer-facing communication skills Proven troubleshooting and problem-solving capabilities Desirable Skills Microsoft Expert-level certifications Cisco certifications ...

engagement activities to increase participation and completion rates. Developing digital assets including videos, graphics, guides, learning resources and eLearning materials. Using tools such as Microsoft 365, Canva, Synthesia and AI-powered technologies to create impactful learning experiences. Producing reports, dashboards and learning insights to help measure effectiveness ...