2nd Line Engineer
- Hiring Organisation
- Jackson Hogg
- Location
- Team Valley, Gateshead, Tyne and Wear, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 per annum
advanced technical support across infrastructure and cloud environments. In this role, you’ll take ownership of escalated incidents, working across servers, networking, and Microsoft cloud technologies to deliver timely, high-quality resolutions while maintaining excellent customer service standards. Key Responsibilities Technical Support & Incident Management Take ownership of escalated … experience in a 2nd Line/Service Desk/IT Support role Strong knowledge of Windows Server, networking, and infrastructure environments Experience with Microsoft 365, Exchange Online, and cloud platforms (Azure) Understanding of firewall, security, and antivirus technologies Experience supporting desktop environments and end users Desirable ...