Contract User Researcher / Service Designer
- Location
- Gaydon, England, United Kingdom
level of granularity that allows technical and commercial teams to accurately scope and estimate the effort required for change. Problem Definition & Use Cases: Translate discovery findings into structured use cases and problem statements, tying solved customer and dealer pain points directly to the client's modern … dealership networks, or distributed sales models). Proven ability to synthesise complex, ambiguous inputs into clear, scannable service blueprints, user flows, and actionable use cases. Confident workshop facilitator skilled at navigating differing viewpoints across central corporate teams, local markets, and technical teams. Collaborative mindset with experience working ...