Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Cognibox
systems and infrastructure, and help drive continuous improvement through knowledge sharing and process enhancements. This role offers the chance to make a real impact - supporting critical technology projects, strengthening servicedelivery, and playing a central role in maintaining secure, reliable IT services across Alcumus. What that means day to day Providing 2nd line technical support to 800+ users … answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practices Provide escalation support to the 1st line support team Work with additional Technology teams to triage and resolve system and product related tickets Logging calls into our ticket management system, taking ownership of user problems … being proactive when dealing with their issues Supporting company hardware and software Allocating more complex tickets to the relevant teams where appropriate Logging incidents with our external 3rd party service providers Aiming to respond and resolve 95% of incidents within the SLA Support in the delivery of technology projects Carry out regular checking of backups, infrastructure, security measures More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
ARO
+ car allowance Contract type: Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. … This client-facing position is central to ensuring top-tier, ITIL-aligned servicedelivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible for ensuring that the technical solutions align with the client's business needs, are scalable … secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in practice?"and care deeply about how clientsfeelabout the services they receive-not just the metrics behind them. We want to speak to passionate people who More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Damia Group Ltd
design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine technical delivery with team mentorship, solution design, and collaboration with … technical approach for the front-end architecture and its integration with back-end systems, ensuring scalable and maintainable codebases. Work closely with solution architects, DevOps engineers, content designers and delivery leads to design and build a performant, secure and WCAG-compliant web application. Hands-on Engineering: Lead by example through high-quality coding and peer collaboration. Contribute to core … coverage, clean architecture, and agile principles. Team Enablement and Collaboration: Foster a high-performing development team by supporting continuous learning, pairing and structured onboarding. Collaborate with the wider digital delivery team, ensuring alignment with the clients business objectives and user needs. Quality Assurance & Standards: Implement robust automated testing strategies, including unit, integration and end-to-end testing. Champion adherence More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Circle Group
Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed … action so it's supporting this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT servicedelivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead large More ❯
CF10, Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of servicedelivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and … aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. ServiceDelivery: Oversee the … delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the More ❯
Employment Type: Permanent
Salary: £60000 - £65000/annum Hybrid Working, 28 Days Holiday
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Yolk Recruitment
Service Transition Lead ?? Cardiff (Hybrid Working) ?? £50,393 per annum + excellent benefits What You'll Do: Join a highly regarded organisation as a Service Transition Lead and play a pivotal role in ensuring the smooth introduction of new and evolving IT services into live environments. You'll be central to planning and coordinating the transition process, liaising … ll use your influencing skills to gain buy-in and ensure all elements of the change lifecycle are aligned with business needs. What You'll Bring: Proven experience in service transition within an IT service environment Strong understanding of ITIL service management processes (ITIL 4 Practitioner or equivalent essential) Background in working across project and service … organisation, and problem-solving abilities with excellent attention to detail Why You Should Apply: This is an opportunity to take ownership of a key function within a collaborative IT ServiceDelivery team. You'll work on meaningful projects, helping to shape the way new technologies and services are adopted. If you enjoy working in dynamic environments and have More ❯
Pontypridd, Mid Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Ignite Digital Search Ltd
and efficient VPN WAN LAN and wireless networking solutions Support and maintain voice systems including VoIP platforms Collaborate with technical teams and stakeholders on strategic digital transformation projects Ensure service continuity, system resilience, and cyber security best practices Required Skills and Experience Strong practical experience with Cisco technologies in a senior or lead role Deep understanding of network design … and troubleshooting Proficiency in managing LAN WAN and VPN environments Experience with network security including firewalls, intrusion detection and prevention, and mobile device management Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable Technical Knowledge Cisco Catalyst Switches Cisco ASA 5500 and 5500-X Firewalls with FirePOWER services Familiarity … and 6500 to 6800 module ranges Why Apply Join a supportive and forward-thinking IT team driving digital innovation Make a tangible impact on public sector IT infrastructure and servicedelivery Receive a competitive salary and public sector pension with significant 23.7% employer contribution Hybrid work flexibility supporting work-life balance If you are a Cisco specialist with More ❯