3 of 3 Remote Service Delivery Jobs in Glamorgan

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and … this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure … IT service desk professionals & a couple of Team Leaders Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT … projects are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance More ❯

Global Centre is home to a range of teams working collaboratively across regions and functions. About the Role The Salesforce Engineering Manager will lead delivery across several IT initiatives for the Schools Office. The position involves managing development teams and external partners to ensure effective implementation of solutions used … global stakeholders. The role is based in Cardiff, with a hybrid working model in place. Key Areas of Responsibility Oversee software development, ensuring timely delivery across change requests, projects, and workstreams in line with SDLC practices. Provide direction to internal and third-party development teams, facilitating planning and day … to-day delivery through Agile processes. Collaborate with product managers, stakeholders, and IT support teams to prepare for operational handovers and manage post-release support as required. Coordinate release planning and communication, managing risks and proposing process updates where necessary. Engage with suppliers by evaluating proposals, monitoring delivery More ❯