3 of 3 Backlog Management Jobs in Glasgow

a proactive and organised Service Desk Controller to join their team in Glasgow. This pivotal role involves coordinating and prioritising the workload of the engineering team, ensuring the efficient management of Work Order Numbers (WONs), and assisting in the achievement of contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The ideal candidate will possess strong organisational … commitment to quality and safety. Key Responsibilities Workload Coordination & Service Delivery Engineer Scheduling: Organise and prioritise the daily workload of the engineering team to meet customer deadlines. Work Order Management: Oversee the life cycle of WONs from initiation to closure, ensuring timely and accurate processing. Quality Assurance: Support the team in adhering to established procedures and quality standards. Team … Support & Communication Resource Allocation: Assess and balance the needs of customers and engineers in a dynamic environment. Backlog Management: Take ownership of the backlog within the allocated region, ensuring timely resolution. Issue Escalation: Alert the management team to any issues and assist in their resolution. Required Competencies Customer Service Orientation: Demonstrates an understanding of More ❯

What You'll Do: Collaborate with stakeholders to define product vision and roadmap Translate business needs into clear, actionable user stories and requirements Prioritize and manage the product backlog to ensure timely delivery Work closely with development teams to ensure alignment and clarity throughout the Agile lifecycle What You Bring: Proven experience with Azure DevOps , Confluence , and Jira More ❯

What You'll Do: Collaborate with stakeholders to define product vision and roadmap Translate business needs into clear, actionable user stories and requirements Prioritize and manage the product backlog to ensure timely delivery Work closely with development teams to ensure alignment and clarity throughout the Agile lifecycle What You Bring: Proven experience with Azure DevOps , Confluence , and Jira More ❯