Startline is a leading and fast-growing provider of specialist motor finance solutions in the UK. The company partners with a broad network of franchised and independent dealers, as well as digital and online brokers, to deliver flexible and responsible finance options to a wide range of customers. By combining advanced technology with a customer-centric … approach, Startline consistently delivers outstanding service and competitive finance solutions. Over the past decade, Startline has built a strong market presence, working with over half of the UK's top 100 franchised dealers (by turnover) and three-quarters of the top 50 independent dealers (by turnover). The business is backed by The Baupost Group, a leading global … investment fund, and supported by JP Morgan, providing a robust foundation for continued growth and innovation. With a team of 250 employees based at its Glasgow headquarters, Startline is entering a pivotal phase of development. The company is investing significantly in new systems, processes, and talent to shape the future of motor finance in the UK. The More ❯
Key Accountabilities: Leading a Centre of Excellence by providing services in Digital outcomes across BUK, including Product Ownership of capabilities and journeys, owning business architecture and outcomes. Driving key outcomes such as ensuring the most reliable digital platform, platform availability, and sustaining budget management. Establishing the 'Minimum Standard' for Digital, managing gateways into digital channels, incident management, change governance, UAT, partnering for technology transformation (Minerva), developing common capabilities across apps like digital keys and deep linking, and advancing AI capabilities across business areas. Serving as the relationship lead for BX Digital Architecture (NA) & BX run. Purpose of the role: To manage and drive the innovation strategy to meet customer needs … product ideas and prototypes aligned with customer needs and strategic goals. Developing concepts and specifications that define features, functionalities, target markets, user interfaces, technical specifications, and potential revenue models of new products. Evaluating technical feasibility, legal compliance, and potential risks associated with new product development and launch. Monitoring market trends and analyzing feedback from internal teams and customers through More ❯
Key Accountabilities: Leading a Centre of Excellence by providing services in digital outcomes across BUK, including product ownership of capabilities and journeys, owning business architecture and outcomes. Driving key outcomes such as developing and implementing a comprehensive digital content strategy to enhance customer engagement and conversion rates, managing content SLAs, and improving efficiency. Overseeing the management … and optimization ofdigital content across app and web platforms, ensuring consistency and alignment with brand guidelines; staying updated with industry trends and best practices in digital content and conversion optimization to foster innovation and continuous improvement. Leading the optimization strategy across app and web, including A/B testing capabilities and tagging across digital platforms. … Serving as the relationship lead for Customer Experience, collaborating with cross-functional teams including marketing, product, and technology to ensure content initiatives support overall business goals. Purpose of the role To manage and drive the innovation strategy to meet customer needs, ensuring the bank's long-term success and competitive edge. Accountabilities Executing market research to understand customer needs More ❯
Key Accountabilities: Delivering BUK Digital Outcomes, including Product Ownership of capabilities and journeys, owning business architecture and outcomes. Driving key outcomes such as double cross-buying, overall digital sales, and risk outcomes related to digital buying. Responsible for the strategy to deepen digital engagement, developing digital deepening plans, managing and delivering trading performance, and … acting as Product Owner for Product Hub. Serving as the relationship lead for product teams. Purpose of the role To manage and drive the innovation strategy to meet customer needs and ensure the bank's long-term success and competitive edge. Accountabilities Executing market research to understand customer needs, pain points, and emerging trends; supporting analysis of profitability … product ideas and prototypes aligned with customer needs and strategic goals. Developing concepts and specifications that define features, functionalities, target markets, user interfaces, technical specifications, and potential revenue models of new products. Evaluating the technical feasibility, legal compliance, and potential risks associated with the development and launch of new products. Monitoring market trends and analyzing feedback from internal More ❯
Key Accountabilities: Leading a Centre of Excellence by providing services in digital outcomes across BUK, including product ownership of capabilities and journeys, and owning business architecture and outcomes. Driving key outcomes such as top-of-funnel cross-buying demand, placement performance, and push and email performance. Responsible for the strategy and product ownership of proactive … communications capabilities in app (MarTech), including push and email capabilities. Serving as the relationship lead for CDAO BX, Marketing, and CLCM. Purpose of the role To manage and drive the innovation strategy to meet customer needs, ensuring the bank's long-term success and competitive edge. Accountabilities Executing market research to understand customer needs, pain points, and emerging trends … and policy creation for a significant sub-function. Escalating policy breaches appropriately and ensuring compliance with regulations. Monitoring and influencing external environment, regulators, and advocacy groups. Demonstrating extensive knowledge of industry practices and external market developments. Using advanced analytical skills to solve complex problems and design solutions. Making significant strategic decisions within own area and influencing stakeholders at senior More ❯
Key Accountabilities: Delivering BUK Digital Outcomes, including Product Ownership of capabilities and journeys, owning business architecture and outcomes. Driving key outcomes such as for Premier+ customers, tNPS metrics, CSAT, and CMA rankings. Responsible for revitalising the BUK application (big bet); serving as Journey Owner for View Transactions and Balances; Product Owner for Homepage design, Transaction Overview, Log-in … and Authentication; IBS delegated owners for View Balance. Relationship lead for Customer Experience and BX Digital Delivery Design. Purpose of the role To manage and drive the innovation strategy to meet customer needs and ensure the bank's long-term success and competitive edge. Accountabilities Conduct market research to understand customer needs, pain points, and emerging trends; support … analysis of profitability, market size, and positioning for new products; identify opportunities for diversification to gain a competitive advantage. Collaborate with stakeholders across departments including marketing, sales, technology, engineering, and design to generate innovative and feasible product ideas and prototypes aligned with customer needs and strategic goals. Develop concepts and specifications defining features, functionalities, target market, user interface, technical More ❯
