9 of 9 Remote/Hybrid ITIL Jobs in Glasgow

customer Possess excellent customer communication skills Have experience of producing and updating technical documentation to a high standard Be experienced working within ITIL framework particularly around change control What we do for you At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make ...

retention and archival. Cloud migration/modernisation on AWS or Azure. Experience with Java/Oracle ecosystems and MuleSoft/API integrations. Knowledge of ITIL/service management and enterprise architecture. Deliverables Integrated Dependency Register. Decommissioning approach plans and runbook templates. High-level roadmap and execution strategy documents. Updated governance ...

documentation. The role offers hybrid working across the UK, collaborative culture, and opportunities to work on multiple programmes, with emphasis on customer communication and ITIL change control. #J-18808-Ljbffr ...

Service Performance Analyst in Glasgow to help strengthen global IT operations through process evaluation, productivity improvements, automation, and continuous improvement initiatives. You will lead ITIL processes for Asset and Configuration Management, collaborate with IT Security, and use SLAs to drive operational gains while supporting Change, Incident, Problem, and Major Incident ...

maturity across people, process, and technology. You will design improvements and lead workshops to deliver end-to-end service lifecycle enhancements. The role requires ITIL v3/v4 knowledge, hands-on service management leadership, and familiarity with ServiceNow. You'll work with public and private sector clients, with hybrid working ...

safely retire each application. The initial 3-month contract is Outside IR35 with on-site presence 2/3 days in Glasgow; strong governance, ITIL/EA knowledge, and stakeholder facilitation are essential. #J-18808-Ljbffr ...

service lifecycle. Responsibilities Designing and developing Service Management organisations covering the context of people, process, technology, and partners. Using best practices and standards including ITIL, SIAM, ISO20000, COBIT, TOGAF, Lean, BPMN, and Agile to structure the service delivery processes and fulfil the clients’ requirements. Performing audits and maturity assessments … deliver wider digital transformations programmes. Working with clients across a range of public and private sector organisations. About you Possess a detailed understanding of ITIL v3 and v4. Passionate about helping customers improve and gain more value from their IT and Digital Technology through improved user experiences and efficiencies. Practical ...

mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing … skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). Possessing Project Management skills (desirable). An excellent written and verbal communicator. Able to develop internal stakeholder relationships ...

mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing … skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). Possessing Project Management skills (desirable). An excellent written and verbal communicator. Able to develop internal stakeholder relationships ...