9 of 9 Remote/Hybrid ITSM Jobs in Glasgow

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

working within Agile, DevOps, or product-focused delivery teams. Experience using infrastructure monitoring and performance management platforms. Working knowledge of Jira, Confluence, and IT Service Management tooling. Experience managing platform certificates and secure communications across enterprise environments. Proven experience delivering platform upgrades, migrations, and transformation initiatives. Good understanding of hybrid ...

within Agile, DevOps, or product-aligned delivery teams. Experience using infrastructure monitoring, performance management, and operational tooling. Working knowledge of Jira, Confluence, and IT Service Management platforms. Good understanding of hybrid environments incorporating on-premise and cloud-hosted services. Familiarity with NCSC security guidance, Secure by Design principles, Zero Trust ...

stakeholder management skills, with the ability to communicate effectively across technical and business teams Experience managing escalations and ensuring successful outcomes Understanding of IT service management principles and operational processes Experience working with Agile methodologies and tools such as Jira, ServiceNow, Azure DevOps, or similar would be beneficial The Offer ...

leadership and sector ownership• Work within Capgemini’s strong ServiceNow ecosystem and partnershipsYOUR PROFILEEssential experience & certifications• ServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA/CMA (beneficial)• Proven experience working on:o At least one large global/international ServiceNow implementation, ORo Multiple ...

automation, CI/CD Build Tooling: Helm, Terragrunt, Git, ArgoCD Government Cloud Security standards (NIST, OWASP, CIS, NCSC etc...) BASH, Python RESTful microservices IT Service Management #J-18808-Ljbffr ...

sector ownership • Work within Capgemini’s strong ServiceNow ecosystem and partnerships## **YOUR PROFILE**Essential experience & certifications • ServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA/CMA (beneficial) • Proven experience working on: o At least one large global/international ServiceNow implementation, OR o Multiple ...

ServiceNow Architect with experience of enterprise-scale transformation programmes. Leading the ServiceNow Enterprise Architecture vision, roadmap, governance, strategic adoption of the ServiceNow platform across ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, SecOps + custom applications. Defining ServiceNow Enterprise Architecture platform strategy, leading solution design + architecture reviews. Establishing CSDM, CMDB … ServiceNow platform governance, standards + best practice. Providing technical leadership + collaborating with business leaders, enterprise architects, and delivery teams. Technical Skills: ServiceNow Architecture, ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, CMDB, CSDM, Discovery, Service Mapping, IntegrationHub, Enterprise Integrations, Security, Governance, Cloud Architecture, Data Modeling, HLDs, LLDs + architecture diagrams. ...

automation Tooling including: Helm Terragrunt Git ArgoCD Government cloud security standards: NIST OWASP CIS NCSC BASH scripting Python development RESTful microservices IT Service Management (ITSM) Leadership & Product Management Proven ability to lead teams in the design, implementation, administration and support of infrastructure services. Strong ownership mindset with a proactive approach ...