3 of 3 Remote/Hybrid ITSM Jobs in Glasgow

roadmap covering systems, infrastructure, and digital services Operational Excellence Oversee day-to-day ICT operations, ensuring high availability, performance, and user satisfaction Lead IT service management, monitoring performance and driving continuous improvement Ensure systems and services meet the needs of staff, volunteers, and stakeholders Digital Transformation Drive innovation through ...

modern, multi-cloud environment Own and develop enterprise-wide AI strategy, including governance, compliance and responsible AI practices Lead global IT operations, including ITSM, service desk, resilience, disaster recovery and monitoring Embed DevOps best practice across engineering teams, championing automation, CI/CD and cloud-native delivery Oversee architecture ...

role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure providers … looking for ** Experience in a senior support or service delivery leadership role ** Background in software, SaaS, or hosted/cloud environments ** Strong knowledge of ITSM frameworks (ITIL preferred) ** Experience managing releases and communicating technical changes ** Proven ability to manage third-party suppliers or service providers ** Excellent stakeholder management and communication ...