5 of 5 Remote Incident Management Jobs in Glasgow

support and maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage incidents … effectively. Incident management This role involves managing incidents, particularly for web and application troubleshooting, and includes coordinating with external suppliers for issue resolution. Supplier management The role requires direct interaction with third-party suppliers to address application-related issues. Problem management The role involves troubleshooting ...

running smoothly—ensuring our business, and our customers, are always in safe hands. What you'll be doing Own the risk and control management process by regularly reviewing potential risks, maintaining up-to-date controls, and producing clear, insightful monthly control packs. Keep our platforms secure and current … business continuity planning in partnership with colleagues across the business, ensuring our plans are both robust and thoroughly tested for real-world effectiveness. Ensure incident management practices are adhered to, acting as the go-to expert for co-ordinating support to resolve system issues quickly and efficiently, ensuring ...

agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance … control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ ...

What You'll Be Doing Infrastructure Engineering Build, maintain, and optimise enterprise-grade infrastructure platforms Select and implement technologies that maximise performance and efficiency Incident Management Monitor infrastructure performance and proactively identify issues Use data-driven approaches to reduce MTTR and improve reliability Automation Automate repetitive tasks … RACF security Role Purpose To ensure core infrastructure remains reliable, secure, and scalable. You'll apply strong engineering discipline, effective automation, and robust incident response to maintain high operational standards across essential systems and platforms. Reference: AMC-AQU-MDBDB Postcode: G1 3SL #adqu ...

Nottingham and a growing international footprint. Their suite of products supports law enforcement, government, and corporate clients with financial investigation, covert operations, and incident management. £10m turnover, with ambitious plans to double organic revenue in 4 years Recent acquisitions with plans for more Supportive, output-focused culture with hybrid … with exposure to M&A and PE-backed growth. Lead and develop a team of 3 finance staff Own month-end close, management accounts, and audit prep Strengthen controls and improve reporting processes Collaborate with commercial and operational teams Contribute to strategic projects including M&A integration Support Head ...