2 of 2 Pega Jobs in Glasgow

remain focussed during periods of stress (high demand/high workload) Tertiary qualification in Information Technology or related discipline End-to-end project experience working in a workflow system (Pega preferred but not essential More ❯

related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor system performance and conduct root cause analysis for recurring issues. - Participate in incident bridge calls (P1/P2) and provide technical input. - Document solutions and More ❯