2 of 2 Remote Service Analyst Jobs in Glasgow

Greetings!AdroitPeopleiscurrentlyhiring Role: Service Performance Analyst Duration: 1 Year FTC Location: Glasgow, UK Hybrid 3 DAYS/WEEK Keywords; MTTR/MTBF, Service Performance,CAB Job Spec Purpose: Monitor day-to-day service performance and provide actionable insights across Incidents, Service Requests, Change, and Defect … emerging patterns. Maintain and improve operational dashboards; ensure data freshness, accuracy, and availability. Produce weekly/monthly performance packs and ad-hoc analyses for service reviews and CSI actions. Investigate breaches/outliers; recommend corrective actions and continuous improvement opportunities. Harmonize data definitions and reporting taxonomies across tools (JIRA ...

Greetings!AdroitPeopleiscurrentlyhiring Role: Service Performance Analyst Duration: 1 Year FTC Location: Glasgow, UK Hybrid 3 DAYS/WEEK Job Spec Purpose: Monitor day-to-day service performance and provide actionable insights across Incidents, Service Requests, Change, and Defect Management (aligned to ITIL 4 practices) click apply ...