5 of 5 Remote/Hybrid Service Management Jobs in Glasgow

Service Desk Analyst (Intune & Device Deployment) Glasgow | Hybrid (3 days onsite) | 6 Month FTC | £30,000 pro rata | Potential to go Permanent The Opportunity Were looking for an experienced IT Service Desk Analyst with strong Microsoft Intune experience to join a well-established financial services organisation during … period of significant device rollout and end-user technology activity. This isnt a traditional service desk role. Youll play a key part in building, deploying and managing end-user devices at scale , supporting a modern Microsoft environment and helping colleagues stay productive day to day. Were looking for someone ...

have excellent customer service skills Are you experienced providing 1st and 2nd line IT support Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow You will be working on a rotating shift pattern between the hours of 7am - 8pm. … office and 3 from home. (5 days in office initially during training) Main responsibilities include: Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues Management/support of a large pool of laptops Management/support of remote ...

systems, and associated services. The role also includes elements of Audio Visual (AV) support. The post holder will primarily be responsible for operating the service desk processes, analysing incidents and requests, prioritising responses and taking them through to resolution either by direct action, escalation to colleagues … other departments and/or facilitating assistance from 3rd party service providers. The postholder will be expected to work from the College s premises. The option to work some days from home may be possible subject to operational needs and line manager approval. About You At least two full ...

systems, and associated services. The role also includes elements of Audio Visual (AV) support. The post holder will primarily be responsible for operating the service desk processes, analysing incidents and requests, prioritising responses and taking them through to resolution either by direct action, escalation to colleagues … other departments and/or facilitating assistance from 3rd party service providers. The option to work some days from home may be possible subject to operational needs and line manager approval. At least two full years experience providing 1st & 2nd line support in corporate environment Motivated to challenge existing ...

approach to operational improvement, automation, and incident reduction. Essential Skills/Requirements Strong Linux administration and troubleshooting skills (process, networking basics, logs, package/service management). Solid understanding of server hardware and peripherals (disks, RAID/HBA, NICs, firmware) and how failures present at OS level. Experience … with out-of-band management/lights-out technologies (e.g., iDRAC, iLO, IPMI/Redfish) for remote troubleshooting and recovery. Proven ability to own incidents end-to-end: triage, identify mitigations/workarounds, coordinate with L3/engineering, communicate status, and drive to resolution. Understanding of SRE operational practices ...