2 of 2 Remote/Hybrid Service Management Consultant Jobs in Glasgow

Role Overview We have an exciting opportunity for a Service Management Consultant to join our growing team. You’ll work with our clients to assess current service management capabilities and maturity, as well as design and deliver recommended improvements across the end-to-end service lifecycle. Responsibilities Designing and developing Service Management organisations covering the context of people, process, technology, and partners. Using best practices and standards including ITIL, SIAM, ISO20000, COBIT, TOGAF, Lean, BPMN, and Agile to structure the service delivery processes and fulfil the clients’ requirements. Performing audits ...

seeking a Service Management Consultant to assess and improve clients' service management maturity across people, process, and technology. You will design improvements and lead workshops to deliver end-to-end service lifecycle enhancements. The role requires ITIL v3/v4 knowledge, hands-on service management leadership, and familiarity with ServiceNow. You'll work with public and private sector clients, with hybrid working and a focus on high-quality outcomes. #J-18808-Ljbffr ...