9 of 9 Service Manager Jobs in Glasgow

IT SERVICE DESK MANAGER - 3 MONTHS - £195pd - INSIDE IR35 (hybrid working in Glasgow, Edinburgh, Dundee or Aberdeen) Are you an experienced IT professional with a passion for delivering exceptional customer service? If so, this could be the perfect role for you! The company is seeking a talented IT Service Desk Manager to join … their dynamic team and make a real impact. About the Role As the ICT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the company's service desk. This includes managing incident resolution, implementing effective KPIs and SLAs, and ensuring the team delivers a seamless IT support experience to all … users. Key responsibilities of the IT Service Desk Manager role include: Conducting a comprehensive gap analysis of the current service desk and providing recommendations for improvement Reviewing and optimising the company's ITSM tool and processes to enhance efficiency Developing and implementing effective staffing models and schedules to meet 24/7 service requirements Driving More ❯

IT Infrastructure & Service Delivery Manager On-site £50,000-60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an experienced … IT Infrastructure & Service Delivery Manager to lead a global IT support function. You'll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You'll Do: Lead a global IT service desk team Coach and develop junior … IT staff - technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects - from scoping to delivery - using influence and cross-team More ❯

The team you'll be working with: SOC Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. This vacany is hybrid variabe based in Glasgow. About Us NTT DATA is one of the world's largest Global Security … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you will be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer … or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly service review reports. Support Senior Service Delivery More ❯

anyway. You are naturally curious, ambitious, and brave. You want to do big things, and we have the roles to make that happen.An exciting opportunity has arisen within IT Service Management for a manager to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team as a people leader, leading … requires the successful candidate to lead a team of Configuration Management specialists, as well as Hardware Asset Management & Software Asset Management/License Management specialists to provide first class service utilising ITIL & ISO standards, whilst providing support for all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing & maintaining operational processes … Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you More ❯

trips to the Aberdeen office Must have access to a car and driving licence Fantastic opportunity here to join a growing software company who are seeking a strategic and service-driven manager to lead and evolve the customer support team. It’s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software or IT services environment. Proven experience managing application support teams and customer environments in a … ITIL), with experience implementing structured support processes. Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams. Experience working with third-party service providers. Strong analytical skills, with the ability to use performance data and customer feedback to drive decisions. Apply online or call Alasdair Walker from Be-IT for more information. More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Health Services Manager - Clinical Networks Req ID: 201923 Location: Northern Zone, Aberdeen Hospital Department: CNS Access & Flow Network Type of Employment: Permanent Hourly FT ( 100% ) x 1 Management/Non Union P osition Posting Closing Date: 27-Jul … moving here. About the Opportunity Reporting to the Interim Director, Integrated Access and Flow Network, and working closely with the Senior Director, and Senior Medical Director, the Health Services Manager (HSM) is a member of the Integrated Access and Flow Network leadership team and is responsible for the implementation, operation, functioning and quality of the Care NS Hub More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

ENABLE Scotland are now recruiting for a Services Manager! Services Manager - Care at Home Location : East Dunbarton, Falkirk & South Lanarkshire Salary : £29,741 - £32,003 per annum Contract Type: 35 hours per week, Fixed Term Contract - 12 months This role aligns with the salary scales and job profiles of Crossroads Caring Scotland, which has recently become … part of Enable! Enable is a dynamic and vibrant organisation devoted to improving the lives of people with support needs. We are looking for a motivated and driven Services Manager to join us in ensuring they have the same opportunities as everyone else. You must have the passion and drive to take a lead role in continuing to … our mission and aim to assist Adults and Children with support needs to live the lives of their choosing; lives that are full, meaningful and inclusive. A successful Services Manager will manage their teams to develop and maintain good relationships and communications with the family and Social Care experts involved in the lives of the people we support. More ❯