2 of 2 Technical Engineer Jobs in Glasgow

Job Details: Technical Services Engineer - Powerplant Full details of the job. Vacancy Name Vacancy Name Technical Services Engineer - Powerplant Base Base Glasgow Overview of Role Overview of Role The Technical Services Engineer (Powerplant) role is wide ranging in its responsibilities and scope of involvement. From providing a complete technical support service, continually review … solutions that are compliant and balance various factors, such as commercial requirements, legal obligations and business reputation. The role will also provide well written policies, procedures, forms and other technical documentation. The Technical Services Engineer (Powerplant) will have a wide range of involvement with positions and people at all areas and points of the organization, from the … Leadership team to individual members of staff. Key Responsibilities Key Responsibilities The main activities that will be carried out by the Technical Services Engineer (Powerplant) include the below. As would be expected, the below is not exhaustive and reasonable responsibilities not listed below will be carried out, with training and support provided where required: • Provide a complete technical More ❯

Level 2 (L2) – Technical Support Engineer – Amazon Connect & Telephony - Outside IR35 6 month contract Role Summary The L2 Technical Support Engineer provides advanced troubleshooting and resolution for Amazon Connect and telephony issues. This role supports configuration, integration, and performance monitoring tasks. Key Responsibilities - Investigate and resolve escalated incidents related to call flows, IVR, agent profiles, and … platforms such as Pega and third-party tools. - Monitor system performance and conduct root cause analysis for recurring issues. - Participate in incident bridge calls (P1/P2) and provide technical input. - Document solutions and update knowledge base articles. Required Technical Skills - Hands-on experience with Amazon Connect, SIP trunking, and telephony protocols. - Knowledge of AWS services and contact … tasks using Python or PowerShell. Qualifications - Bachelor's degree in Computer Science, Engineering, or related field. - ITIL Intermediate or equivalent process knowledge. Experience - 3–5 years of experience in technical support or systems engineering roles. - Experience in supporting cloud-based contact center platforms. Certifications - Amazon Connect Advanced Configuration - AWS Certified Solutions Architect – Associate Working Conditions - Standard business hours with More ❯