1 of 1 Remote/Hybrid Case Management Jobs in Gloucestershire

PRIMARY RESPONSIBILITIES:Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs Manage, update and close tickets within the Service Management toolset in line with ITIL framework principlesActively chase suppliers or internal teams for resolution to incidents, service requests or problemsEnsure configuration documents are kept … currentEnsure service processes for change, configuration and problem management are adhered to at all timesBe professional and courteous to colleagues and the clientsProvide remote desktop support and occasionally attend remote offices Build rapport with clients to develop positive working relationships Co-operation to promote the development of the team ...