3 of 3 IT Analyst Jobs in Gloucestershire

IT Support AnalystGloucesterHybrid with travel£30,000 - £35,000The Level 2 IT Support Analyst provides second-line IT support across all Gloucestershire sites in the organisation, taking ownership of escalated issues and ensuring the smooth operation of cloud-based and on-premise systems.The role involves remote and on-site troubleshooting, user administration, system configuration, and escalation … of complex infrastructure and security issues. Working closely with Field Technicians, the Senior IT Analyst, and the Head of IT, the postholder plays a key role in delivering responsive, secure, and high-quality IT services across the organisation.Main Duties and Responsibilities Work collaboratively and effectively with colleagues within the Trust IT Services team to support … the development of the Trust IT Service Follow and deliver upon the Trust's IT service desk support and incident management policies and processes to all stakeholders Follow and deliver IT service desk incident and support service offerings in line with the Trust's internal and external KPIs and SLAs. Support the Head of IT in More ❯

This will make desperately needed resources available to hospitals and cancer clinics around the world and offer those with life-threatening diseases hope for a healthier tomorrow. The Senior IT Analyst will be responsible for providing advanced IT support to the team, including the installation, commissioning, administration, and maintenance of network equipment and PC/Mac systems. … Additionally, the Senior IT Analyst will collaborate closely with a managed service provider to resolve day-to-day issues. Strong problem-solving abilities and a customer service-focused approach are essential for this role. This position reports directly to the IT Service Manager. Responsibilities What You'll Do: Provide end user support for desktop, laptop, and data … center hardware/software issues, both onsite and remotely. Independently troubleshoot and research issues. Work autonomously and think critically. Collaborate with the IT Manager and Managed Service Providers (MSP) to address issues and implement solutions for all employees. Track IT assets, including endpoint devices. Assist with the procurement and provisioning of new hardware and user accounts for new More ❯

IT Support Analyst Gloucester (on site) 6 Month Contract Rate: £180 - £190 per day (Inside IR35) We are working with a leading public sector organisation seeking an experienced IT Support Analyst to join their busy internal support team on a contract basis. This is a hands-on role providing first and second-line technical support to … ensuring a high standard of customer service. Due to the nature of the role existing or recent NPPV3 or SC Clearance is highly desirable. Key Responsibilities: Provide front-line IT support to staff via phone, self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network, and application issues. Support users with … Maintain accurate asset and configuration records. Contribute to knowledge base articles and standard operating procedures. Skills and Experience: Proven experience in a Service Desk or 1st/2nd Line IT Support role. Strong knowledge of: Windows 10/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes More ❯