3 of 3 Remote/Hybrid SLA Jobs in Gloucestershire

exceptional service to both internal/external customers and stakeholders Pro‐actively monitor the 2nd line support ticket queue ensuring tickets are actioned within SLA Take ownership of the entire support process end-to-end and be the primary customer liaison for the issue Build excellent customer relationships and ensure ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlighting risks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project ...

various sectors. The role combines office-based days in Cheltenham with remote work and some UK travel. You will manage 2nd line tickets, drive SLA adherence, and own the end-to-end support experience. Experience with VMware, Citrix, Exchange Online and Active Directory is required; a UK driving licence ...