2 of 2 Remote/Hybrid Service Delivery Jobs in Gloucestershire

cloud, cyber security, or managed support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills ...

provide high-level technical support across a diverse customer environment. This role offers the opportunity to act as a senior escalation point, contribute to service improvement, and support the delivery of reliable, secure IT services. This is a hands-on role combining advanced troubleshooting with customer engagement, working … documentation, knowledge articles, and support handovers Support out-of-hours work on a rota basis, including occasional evenings and weekends Youll work closely with service delivery, project teams, and customers to ensure a high-quality support experience and continuous improvement. What were looking for Strong experience ...