Application Support Engineer
- Location
- Godalming, England, United Kingdom
about joining us on this exciting journey. Job Purpose As an Application Support Engineer, you will provide highly technical, incident-driven support for our SaaS platform—owning each incident end-to-end from initial triage through investigation, mitigation, resolution, and closure. You’ll use deep product knowledge, diagnostics, log analysis … updates) to prevent recurrence. Requirements BSc degree in IT (or equivalent experience). Previous experience as a L2/L3 Support Engineer supporting cloud SaaS products. Familiarity with ticketing systems such as ServiceNow (or similar). Familiarity with platforms for specialized AI agents such as Copilot or Claude. Ability ...