First Line Support - Lincoln
- Hiring Organisation
- IO Associates
- Location
- Grantham, Lincolnshire, UK
tickets, and delivering high-quality customer service. Key Responsibilities Provide inbound support via phone and email Investigate and resolve technical and application issues Execute SQL updates and generate reports Manage and prioritise support tickets (Freshdesk) Maintain accurate documentation and ticket records Escalate issues where required and meet SLA targets Collaborate … desk experience Excellent communication and customer service skills Good problem-solving and analytical ability Ability to manage multiple tasks and priorities Basic knowledge of SQL (desirable) Working Pattern Hybrid working (minimum 2 days onsite) xkybehq Shift pattern between 8:00 am - 6:00 pm Occasional out-of-hours support required ...