Technical Helpdesk Engineer
- Hiring Organisation
- ACS Performance
- Location
- Guildford, Surrey, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £40,000
provide expert technical support to installers, service engineers, merchants and customers, helping to diagnose faults, resolve technical issues and deliver an excellent customer experience. If you have a strong background in domestic heating systems, enjoy solving technical problems and take pride in delivering first-class customer service … Deliver pre-sales and after-sales product support. Process warranty claims and coordinate engineer or service partner visits. Register product warranties and maintain accurate customer records. Handle warranty enquiries and customer complaints professionally and efficiently. Ensure internal systems and customer information remain accurate and up to date. ...