Service Desk Engineer (Level 1)
- Hiring Organisation
- Proactive Appointments
- Location
- Guildford, Surrey, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum
seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0 / L1 / L2 support environment, acting as the first point of contact for end-user IT issues. You'll handle a wide … Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues Log, manage, and resolve tickets with accurate documentation Escalate complex issues to 2nd / 3rd line support teams Support Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain ...