1 of 1 Agile Jobs in Halifax

and experience standards. The tool is being designed to better equip digital and frontline colleagues to understand customer circumstances and tailor support accordingly. You'll be joining a collaborative Agile team, engaging with multiple teams across the bank, and helping to ensure the product is insight-led, technically feasible, and aligned to business and user outcomes. What You'll … journeys and service architecture. Facilitate co-design workshops and map current and future state journeys. Translate user insights into service blueprints, customer journeys, and other actionable artefacts. Work within Agile teams, contributing to sprint planning, backlog refinement, and Jira ticket creation. Document work and share outputs via Confluence to maintain alignment across teams. What We're Looking For Proven … experience as a Service Designer working in large, cross-functional teams. Strong capability in journey mapping, blueprinting, service ecosystems, and systems thinking. Experienced in Agile delivery environments, including working in sprints and managing Jira tickets. Comfortable documenting design decisions and collaborating via Confluence. Able to interpret research findings and turn them into actionable design and service improvements. Experience working More ❯