2 of 2 Remote 2nd Line Engineer Jobs in Hampshire

We are seeking a skilled and customer-focused 2nd Line Infrastructure Engineer to join our dynamic IT team. In this key role, you'll be responsible for supporting, maintaining, and enhancing our core IT infrastructure while providing exceptional 2nd line support to internal users. If you're looking for a hands-on … Support and monitor virtual environments (VMware/Hyper-V). Perform system updates, backups, and patch management to ensure security and reliability. Assist with infrastructure scalability and capacity planning. 2nd Line Technical Support Deliver responsive 2nd line support for desktop, hardware, software, and network-related issues. Resolve escalated incidents and service requests, ensuring SLA … compliance. Collaborate with 1st line teams, vendors, and 3rd parties for advanced troubleshooting. Networking & Security Troubleshoot LAN/WAN, VPNs, wireless networks, and network devices. Support network security through monitoring tools, firewalls, and access control. User Support & Training Provide clear, user-friendly technical guidance and occasional training sessions. Ensure end-user systems are protected, patched, and up to More ❯

Role: 2nd Line Engineer Location: Whiteley (Hybrid) Salary: £35,000 - £40,000 Leading MSP | Hybrid Working | Multiple Roles Available | Cloud & Project Exposure Were working with a fast-growing MSP based in Portsmouth , known for delivering outstanding IT support, infrastructure, and cloud solutions to a wide range of clients. As part of their ongoing expansion, theyre … hiring multiple 2nd Line Engineers to join their high-performing technical team. This is a hybrid role , offering a blend of remote flexibility and collaboration in a modern, team-driven environment. Youll take ownership of escalations, work across diverse client infrastructures, and gain hands-on experience with Microsoft 365, Azure, virtualisation, and networking all while progressing toward … 3rd Line, projects, or cloud-focused roles . If youre looking for an MSP that values technical excellence, career growth, and genuine work-life balance this is the one. Required Skills: Proven experience supporting Windows Server, Microsoft 365 & Active Directory Solid understanding of networking fundamentals DNS, DHCP, VPNs, firewalls Exposure to virtualisation (Hyper-V/VMware) Excellent troubleshooting More ❯