3 of 3 Remote/Hybrid Customer Retention Jobs in Hampshire

About the Role Our reputable Software client seeks a Head of Customer Success to join their team. MFK Recruitment has successfully recruited 16 individuals for this innovative software company over the past five years. The Head of Customer Success will work remotely, with quarterly meetups in the South … England. Overview: Reporting directly to the CEO, the Head of Customer Success will play a pivotal leadership role responsible for shaping, developing and enhancing the full customer experience. The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional ...

functionality, and embedded payments powered by ClearAccept. With over 20 years of product evolution, Swan is a mature, feature-rich retail solution with high customer retention and deep operational capability. From fashion and department stores to furniture and sports retail, we help retailers run smarter, more connected ...

upselling. Be the first point of contact for escalations related to client/product user queries, payment, tech, and other concerns. Work closely with customer support and in-house teams to ensure that all client interactions are managed according to best standards. Address and resolve client/product user … focusing on retention and satisfaction. Analyse customer insights & feedback to report to the head of client operations, with suggestions for client retention strategies. ...