Retail IT Service Desk Analyst (1st Line)
- Hiring Organisation
- Randstad Technologies Recruitment
- Location
- Portsmouth, Hampshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £15 - £16/hour
troubleshoot, and resolve incidents in ServiceNow, ensuring fast turnaround to prevent any disruption to retail trading. * Hardware & POS Troubleshooting: Diagnose and resolve issues across EPOS terminals, receipt printers, barcode scanners, payment terminals (PEDs), and digital signage. * Mobile Device Support: Deploy and troubleshoot corporate iOS/iPad devices used for assisted … Helpdesk or 1st Line Support role (retail, hospitality, or multi-site environment experience is a strong advantage). * Retail Tech Savvy: Working familiarity with EPOS hardware/software, payment terminals, and CRM workflows. * Operating Systems: Solid working knowledge of Windows 10/11, Microsoft 365, and enterprise iOS environments ...