2 of 2 Remote IT Analyst Jobs in Hampshire

IT Service Desk Analyst Winchester (Hybrid working) As our next IT Service Desk Analyst, you'll be responsible for owning incidents and service requests from creation to resolution. As a member of the IT Service Centre team, this role provides first-line IT support to our internal user base of approximately 4,000 colleagues. … You will handle contacts from colleagues through various channels, including telephone, IT portal, chatbot, and instant messaging, addressing IT-related issues and requests. As the front line for IT support, you will be dedicated to delivering best-in-class service to our internal customers. Your role is to ensure KPIs are achieved and to act as the … primary point of contact for all IT Teams, Support Partners, and end users for escalations. Your day to day activities will include providing 1st line support to our internal colleagues via telephone, chat, and IT Portal, logging, prioritising, and resolving all tickets within SLA, handling queries professionally and efficiently, and providing technical hardware and application support. You will More ❯

Monday to Friday Salary: up to £45k (Subject to skills and experience) Location: Office Based (at Southampton with occasional remote working) The Role We're looking for a Systems Analyst as part of our IT team to help maintain, support, and improve both our business processes and applications with a particular focus on our ERP system, Intact iQ. … so we're clearly doing something right! We've been around for over 180 years - Our core purpose is to help our customers build, but we couldn't do it without our people. From our drivers to our operations team and everyone in between. We're one big team. We have over 300 people working for Elliotts. Our CEO … we show up, every day. To succeed you'll be a great team player with a can-do attitude, and you'll be right at home. What's in it for me? Annual profit share scheme 24/7 wellbeing support Enhanced Maternity and Paternity pay Unlimited training Staff discounts Christmas Hamper Monthly Pizza on us Company pension More ❯