Major Incident and Problem Manager
- Location
- Southampton, England, United Kingdom
Required Skills & Experience Incident and Problem Management Expertise: Proven experience leading major incidents in a complex, business-critical technology environment. Strong practical knowledge of ITIL-aligned incident, major incident and problem management processes. Demonstrable experience facilitating root cause analysis and converting findings into sustainable preventative improvements. Ability to manage … monitoring, service, change and incident data. Working knowledge of modern infrastructure, cloud, networks, applications, cyber security and service monitoring concepts. Qualifications and Domain Knowledge: ITIL Foundation certification is required; advanced ITIL, SIAM, business continuity or crisis management qualifications are desirable. Experience working within a geographically distributed organisation ...