IT Support Desk Agent
- Hiring Organisation
- Mexa Solutions LTD
- Location
- Fareham, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
through to resolution) Troubleshoot hardware, software, and basic network issues Support web-based applications and secure portals Administer users, permissions and access (Windows/Linux) Maintain accurate ticket notes, documentation and knowledge articles Escalate complex issues and work closely with wider IT teams What you’ll bring … years’ experience in IT support/helpdesk or customer-facing technical support Good Windows and Linux support skills Web application support experience SFTP knowledge Network fundamentals (TCP/IP, DNS, DHCP, VPN) Strong communication and customer service mindset Awareness of cybersecurity and data protection basics What’s next? To learn ...