IT Helpdesk Engineer MSP (1st Line)
- Hiring Organisation
- Eriban Business Services Ltd
- Location
- Southampton, Hampshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
Provider (MSP) environment, your core mission is to log, troubleshoot, and swiftly resolve day-to-day technical issues. You will heavily focus on the Microsoft ecosystem, ensuring clients receive an exceptionally high standard of customer care while working within strict Service Level Agreements (SLAs) This role offers excellent career … client queries via telephone, email, and ticketing portals. Ticket Management: Triaging, logging, diagnosing, and accurately documenting issues inside the MSP ticketing system (Halo). Microsoft Administration: Handling core user lifecycle tasks including user creation, password resets, license assignments, and access modifications across Microsoft tools. Technical Troubleshooting: Remotely diagnosing ...