1 of 1 Remote Resource Management Jobs in Hampshire

exceptional service delivery across the software solutions. As the IT Operations Manager/Software Solutions Service Delivery Manager you will play a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard of service across their software offerings, including third-party platforms. As a successful candidate you will join … projects and will have opportunities to shape process, strategy, and service innovation. DUTIES Your duties as an IT Operations Manager/Software Solutions Service Delivery Manager will include: Team Management and Development Distribute, manage and review the workload of the Professional Services Team (currently 8 direct reports) Conduct regular 1:1s, and manage team availability Facilitate monthly team meetings … to align on strategy, share knowledge, and drive cohesion Financial and Resource Management Produce monthly forecasts for the Professional Services Team Oversee service and product maintenance invoicing Work closely with finance to support accurate billing and budget control Client Relationships Coordinate and attend client meetings, site visits, and status reviews Build trusted relationships with customers to ensure satisfaction More ❯