Major Incident and Problem Manager
- Location
- Southampton, England, United Kingdom
coordinate technical and business stakeholders, maintain clear executive communications and drive timely service restoration. It will also establish disciplined problem management practices that identify root causes, reduce repeat incidents and ensure corrective actions are owned, prioritised and completed. The successful candidate will provide visible stewardship during high-pressure events … bridges and ensure meetings remain focused on restoration, decisions, ownership and next actions. Problem Management: Own the problem management lifecycle, including identification, prioritisation, investigation, root cause analysis, known errors and closure. Facilitate blameless post-incident reviews and ensure root causes, contributing factors and control gaps ...