2 of 2 Remote/Hybrid Root Cause Analysis Jobs in Hampshire

Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings ...

Technician, the role: Deliver proactive and reactive 1st and 2nd line technical support Troubleshoot hardware, software and network issues across the business Perform root cause analysis on recurring incidents and recommend improvement Support and maintain Windows Server environments and core network infrastructure Provision and manage PCs, laptops ...