Service Delivery Manager
- Hiring Organisation
- Digital Waffle
- Location
- Waterlooville, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £50,000 - £55,000 per annum
Service Delivery Manager Location: Waterlooville - Hybrid (3 days of8ice, 2 days remote) Salary: £50k - £55k Overview An experienced Service Delivery Manager is required to lead and continuously improve managed IT service delivery. The role is responsible for ensuring consistent, high-quality customer outcomes … while leading and developing technical teams. A key focus is embedding structured service management practices aligned with/IEC 20000-1 to drive continual improvement and operational excellence. Key Responsibilities People Leadership - Lead and develop Service Desk and engineering teams - Conduct performance reviews, 1:1s, and development planning ...