. Practical experience of conducting gap analysis, testing information security processes, procedures, plans and support audits to achieve compliance with Information Security standards. Practical experience of establishing and maintain data classification standards within a corporate environment. Experience in developing and executing an Information Security awareness training across multi-business units. Experience with ensuring corporate compliance with UK/EMEA … dataprotection legislation such as DPA and GDPR. Good knowledge of a broad range of IT technology platforms, products, services. Stakeholder management experience at both a technical and non-technical to Executive level. Excellent Business/customer facing experience If you are interested please apply or send your CV to luke.sandilands@cpl.com More ❯
to Stage 1 complaint and own this customer and the journey. Ensure all customers are called back within 24 hours if unable to resolve at first point of contact. Data Analysis and Reporting: Use the correct tools to accurately record complaint causes and action taken Feedback data to identify trends, recurring issues, and areas for improvement. Meet key … other areas to address systemic issues. Develop and maintain strong relationships with customers to ensure their feedback is valued and used to drive continuous improvement. Person specification Experience of dataprotection and GDPR Compliance. You must have customer complaints handling experience You will be able to demonstrate adaptability to understand our different customer needs. Ability to diffuse difficult More ❯
thorough online research to locate accurate contact information for debtors using databases, public records, social media platforms and other sources. Make outbound calls to verify and cross-reference collected data to ensure its accuracy and reliability. Update debtor records as required and maintain strict confidentiality in line with dataprotection regulations. Provide regular reports on tracing activities … databases and other research tools. Strong attention to detail with the ability to identify relevant information from various sources. Excellent communication skills, both written and verbal, essential for effective data verification and reporting. Ability to work independently and efficiently manage time and priorities. Commercial awareness and a basic understanding of the debt collection process are desirable. Attributes: Inquisitive nature More ❯
