Head of IT Service Management
- Hiring Organisation
- Deerfoot Recruitment Solutions Limited
- Location
- Hertfordshire, Hatfield, United Kingdom
- Employment Type
- Permanent
- Salary
- £110000 - £130000/annum + 30% Bonus + 7% Pension + More
business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned … ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response ...