2 of 2 Remote/Hybrid Problem Management Jobs in Hatfield

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own!You will be part of a team of functional consultants focused … project plans, highlight reports, exceptions reports and risk & issue logs when required.What you’ll need7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service ManagementExperience being the lead business analyst and project manager for an application development project ...

first-time fix rates and customer satisfaction Support Windows Server, Active Directory, Entra ID, and virtualisation platforms Perform root cause analysis and contribute to problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within … infrastructure environments Strong expertise in: Microsoft Windows Server Active Directory Microsoft Entra ID VMware and/or Hyper-V Experience supporting authentication, authorisation, access management, and identity services Knowledge of DNS, DHCP, Group Policy, and core Microsoft technologies Understanding of ITIL service management principles PowerShell administration and automation ...