Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Service Delivery Manager within the Digital Workspace pillar who will be responsible for ensuring the effective delivery of IT services across the Digital Workspace pillar … business teams to deliver reliable, value-driven services-leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider ServiceManagement community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and … support ongoing service improvement across the Technology pillar. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Head of Focus Service Operations who'll be responsible for creating and delivering the Focus Service strategy and driving a DevOps culture across the Product Engineering team. … A key responsibility is to oversee the operational performance and service delivery for the Focus application within the cloud environment. This role includes managing DevOps practices across various value streams, each responsible for resolving incidents and operating their services. The Head of Focus Service Operations will ensure the … overall platform's enterprise-wide service, providing a seamless experience across the business. Additionally, you'll lead the Focus service strategy, combining customer experience management with operational oversight to ensure exceptional service at every touchpoint. We value flexible working arrangements, so you can choose to work More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital … Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical … or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both More ❯