3 of 3 Microsoft Jobs in Hebburn

support for IT issues via phone, email, and ticketing systems. Remotely troubleshoot hardware, software, and network problems, escalating when required Utilising strong knowledge of Microsoft 365 Remote hardware maintenance and support Configure and support desktops, laptops, and mobile devices Keep tickets updated and resolved in line with SLAs … Person Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment Strong knowledge of Windows OS, Microsoft 365, and Active Directory Holder of a current Microsoft certification (365, Azure etc.) Hold an up-to-date CompTIA A+ certificate (desired) Excellent troubleshooting ...

support for IT issues via phone, email, and ticketing systems. Remotely troubleshoot hardware, software, and network problems, escalating when required Utilising strong knowledge of Microsoft 365 Remote hardware maintenance and support Configure and support desktops, laptops, and mobile devices Keep tickets updated and resolved in line with SLAs … Person Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment Strong knowledge of Windows OS, Microsoft 365, and Active Directory Holder of a current Microsoft certification (365, Azure etc.) Hold an up-to-date CompTIA A+ certificate (desired) Excellent troubleshooting ...

Adapt delivery styles to suit different audiences, learning needs and experience levels. Develop and continuously improve training materials, learner resources and workshop content. Incorporate Microsoft 365, Copilot and emerging AI technologies into learning activities. Support learners throughout their programme to maintain engagement and progression. Build strong relationships with employers … communication and facilitation skills. Comfortable delivering engaging virtual and classroom-based learning. Experience working with stakeholders and building strong employer relationships. Good understanding of Microsoft 365 applications (Copilot knowledge desirable). Level 2 English and Maths. Full UK driving licence. Desirable Teaching qualification (AET, PTLLS, Cert Ed or equivalent ...