Platform Operations Engineer
- Hiring Organisation
- Eckoh PLC
- Location
- Hemel Hempstead, Hertfordshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
Platform Operations Analyst to join our 24/7 Platform Operations team, responsible for the performance, stability, and resilience of Eckoh's AWS-hosted SaaS platforms within a regulated environment. This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts … Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure, networking, and security is required, along with experience in telecoms, VoIP, or voice platforms. Above all, you are a calm, customer-focused communicator ...