Infrastructure Support Engineer
- Hiring Organisation
- Ascend Consulting
- Location
- Hemel Hempstead, Hertfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £45,000 per annum
across EMEA operations. The Infrastructure Support Engineer will develop broader infrastructure and cloud engineering skills and gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives. Key Responsibilities User & Infrastructure Support • Act as a primary point of contact … support issues, handling a high volume of 1st and 2nd line tickets across end-user devices, Microsoft 365, networking, collaboration tools, and workplace technology. • Escalate complex issues to the senior engineer where required, providing clear diagnostics and context. • Provide support to users across multiple EMEA locations, requiring strong communication ...