Major Incident & Problem Manager
Hemel Hempstead, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Haven
problems through trend analysis, incident reviews, and monitoring system performance. thorough root cause analysis for identified problems to understand underlying issues. a comprehensive problem management database, documenting all identified problems, their root causes, and resolution steps. problems based on their impact on business operations and services. on strategies to … prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: of IT and park infrastructure, including hardware, software, networks, and servers. with various operating systems (Windows, Linux, Unix) and their configurations. of IT security principles, incident management, and … data, trends, patterns, and correlations to identify potential problems. communication skills, capable of conveying technical information clearly to both technical and non-technical stakeholders. project management skills, prior experience in incident management, and conducting root cause analysis. experience with ITSM tools (e.g., ServiceNow, Jira). Desirable Skills more »
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