2 of 2 Remote Windows Jobs in Hemel Hempstead

for customers seeking technical assistance via phone lines, ticket queues & walk-up support in a courteous and professional manner. Conduct various audits as needed. Desktop computing environments consisting of Windows 10, MAC OS and iOS. Handle Project assignments with minimal supervision. Manage escalated incidents and resolve the incidents working with Remote Service Desk team to capture details in knowledgebase … experience of working in team orientated tasks or projects. Good knowledge of computer hardware, including laptops, desktops and peripherals. Experience with desktop (PC & Mac), server, and mobile operating systems (Windows 10, MAC OS, Windows Server, Android and iOS). Application support experience with Office 365 Business Applications and Services, MS Office, Outlook, One Drive, SharePoint, Teams, SharePoint etc. More ❯

the highest level of Customer Service Equipment request handling Device management and stock control Updating assets on our Asset Management system Incoming call handling Key Skills: Experience in supporting Windows Desktop Strong people skills Understanding of networking fundamentals TCP/IP DNS DHCP Able to be self sufficient and driven Willing to learn new skills Knowledge of AV equipment … ideal candidate would also have experience in the following areas, however this is not essential. MDM (Mobile Device Management) Especially Experience in supporting Apple MacOS/Ios and MS Windows Familiarity with an ITSM tool Softphone Management This role is based in the Academia office, who are Smartdesc's sister company Why Academia? Academia is an innovative and rapidly More ❯