2 of 2 Remote Microsoft 365 Jobs in Herefordshire

client, a leading MSP, is seeking an experienced 2nd Line Engineer to join their busy Service Desk team. You will play a critical role in delivering excellent support for Microsoft 365 and Aruba network infrastructures across a diverse range of clients, ensuring service quality … and operational stability. What you’ll do Provide 2nd line technical support within a multi-client MSP environment, taking escalation tickets from the 1st line team. Troubleshoot and resolve M365 issues (including Exchange Online, Teams, SharePoint, OneDrive), Azure AD and other Microsoft cloud services. Diagnose and support Aruba network systems (wired/wireless), including configuration, connectivity issues, access points … roll-outs where required. What we’re looking for Extensive service-desk/2nd line experience within an MSP environment (multi-client, high volume). Strong technical expertise in Microsoft 365 (admin portal, troubleshooting services, identity management) Hands-on experience with Aruba networking technologies (preferably Aruba wired/wireless infrastructure). Solid background in networks (TCP/ More ❯

compelling solutions for our existing and future customers. Responsibilities The preferred candidate will be primary responsible for the operation and maintenance of MS System Centre Configuration Manager(SCCM)/Microsoft Endpoint Configuration Manager (MECM) but also be demonstrate effective application of Infrastructure and extensive knowledge across a variety of technologies such as Microsoft Windows Server (including services such … as AD, DNS, DHCP) and virtualisation (Hyper-V) , Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business/Teams), networking technologies and storage. The role will provide technical exposure variance across both outcomes-based project activities and operational (Business as Usual) support activities. The duties of the role will include on-site support and out of hours on call … load balancing and firewalls; Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business/Teams, MS SQL, MS System Centre (SCSM, SCOM, SCORCH), Office365, MS Exchange & CLI tooling such as PowerShell; Have good general knowledge of SAN storage technologies; Have excellent analysis and problem-solving skills, taking ownership of complex incidents ensuring these are More ❯